We are delighted that the Government have announced that holidaymakers can stay in self-catering holiday properties again from 4th July in England and 11th July in Wales.
We have put measures in place to ensure you can have a safe and enjoyable holiday, to read more about this, visit our Safety First page. Furthermore, you can book without worrying about what may happen in the event of further restrictions. You can see the detail on our Book with Confidence page.
You can find the answers to other Frequently Asked Questions below.
We will continue to update this page with more information as and when needed but in the meantime, we would like to thank each and every one of you for your understanding and support during this unprecedented period.
You are the reason we come to work every day and love what we do – so we thank you for working with us to ensure we can continue to provide you with the best North Norfolk holidays again in the future.
What is your policy for new bookings?
When am I able to book a holiday?
The Government have confirmed that self-catering holiday accommodation will be able to open on 4th July in England and 11th July in Wales, so you can book a holiday to start on or after this date.
We advise all our guests to keep up to date with the latest government advice on travel (https://www.gov.uk/coronavirus) and take this and their own personal circumstances into account before booking and deciding whether to travel.
What happens if there is another lockdown?
Booking a holiday is so exciting! Your experience shouldn’t be spoiled by worrying about what would happen if there’s another lockdown. When you book with Between Us Breaks, you can be assured we will be ready to move or cancel or move your booking if the need arises.
Booking with us gives you the reassurance that if you are unable to go on holiday because:
- There are UK Government restrictions on travel due to the Coronavirus outbreak which make going on your holiday impossible, or
- The property or location you have booked is legally closed to visitors due to the Coronavirus outbreak
Then you will be able to choose one of the following options:
- Transfer your holiday to new dates in 2020 or 2021, free of charge. Furthermore, if you choose the equivalent dates in 2021, we will freeze the price
- Get a credit voucher for the amount previously paid for your booking, to spend on another holiday in the same cottage, to take place before the end of 2021
- Cancel your booking and receive a refund of the amount already paid for the holiday less £20 administration fee
All other booking terms and conditions remain unchanged.
I’m not sure whether my holiday will be able to go ahead due to other possible restrictions, what should I do?
We appreciate that some guests may have bookings that are affected by Government guidance – for example on the amount of households who can stay together, or by tighter guidance for those who are shielding.
Since this guidance is subject to regular review and updates, we recommend waiting until closer to the start of your holiday before deciding whether to change your arrangements.
However, if you would like to make a change to your holiday, then our normal terms and conditions apply.
We are happy to approach the homeowner to try and find you a suitable alternative or a refund, however this remains at the discretion of the homeowner.
To request a change to your booking outside of formal/legal lockdown dates/restrictions, please contact us here.